Privacy Policy
Introduction
Welcome to SMC TECH(“we”, “us”, “our”). We are a digital marketing agency based in the United Kingdom, operating at www.smctechsolutions.com. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.
Information We Collect
We collect information that you voluntarily provide to us when you:
- Fill in a contact or enquiry form on our website
- Submit a service quote request
- Apply for a job or internship through our careers page
- Book a consultation via our scheduling tool
- Subscribe to any communications from us
The personal information we may collect includes:
- Full name
- Email address
- Phone or WhatsApp number
- Company or organisation name
- Website URL
- CV or portfolio (for job applicants)
- Any other information you choose to provide in message or form fields
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide the services you have requested
- To send you a quote or proposal relevant to your service interest
- To process and assess job or internship applications
- To schedule and confirm consultation appointments
- To send service-related communications and updates
- To improve our website, services, and user experience
- To comply with legal obligations
We do not sell, trade, or rent your personal information to third parties.
Legal Basis for Processing (UK GDPR)
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:
- Consent — where you have given clear consent for us to process your data for a specific purpose
- Legitimate Interests — where processing is necessary for our legitimate business interests, such as responding to enquiries and improving our services
- Contractual Necessity — where processing is necessary to fulfil a contract with you or to take steps at your request prior to entering into a contract
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your device that help us understand how visitors interact with our website.
We use the following types of cookies:
- Essential Cookies — necessary for the website to function correctly
- Analytics Cookies — help us understand how visitors use our site (e.g. Google Analytics)
- Marketing Cookies — used to track visitors across websites for advertising purposes (e.g. Meta Pixel)
You can control and manage cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of the website.
Third-Party Services
We use the following third-party services which may collect or process your data:
- Google Analytics — website traffic and behaviour analysis
- Google Ads — advertising and remarketing
- Meta (Facebook & Instagram) — advertising and remarketing via Meta Pixel
- Calendly — appointment scheduling
- WP Forms / Contact Form plugins — form submission and data collection
Each of these services has their own privacy policy governing their use of your data. We recommend reviewing their policies directly.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
- Enquiry and contact form data — retained for up to 12 months
- Job application data — retained for up to 6 months after the recruitment process concludes
- Client data — retained for the duration of the business relationship and up to 3 years afterwards for legal and accounting purposes
After the relevant retention period, your data will be securely deleted.
Data Security
We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, use, alteration, or disclosure. These include:
- Secure SSL/HTTPS encryption on our website
- Password-protected and access-controlled systems
- Regular security monitoring and updates
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
SMC TECH
📧 [Insert Business Email Address]
📞 0332 5557856
🌐 www.smctechsolutions.com